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Two-way texting

Text customers without handing out your cell number

Stay in touch during every job from one dedicated shop number. Send updates and photos, take replies, and keep the whole conversation in a shared inbox your team can see from any device.

  • One shared shop number — not a staffer's personal phone
  • Send and receive photos and updates in one thread
  • Full chat history visible to your whole team
Start your free trialSee all features

14-day free trial · No credit card required

Shared inbox

Every customer conversation in one place

Message customers during and after the job over SMS. All messages stay in one shared inbox, so any staff member can pick up the chat history and keep the customer in the loop — no more losing track across devices.

  • Two-way SMS with customers, before and after the job
  • One shared thread history your whole team can see
  • Answer from the counter, the bay, or the road

“The SMS feature is a time saver for us and the client — click a button and the Toolbox texts them. And the paper we save is mind-blowing; we haven't written in the book since KnowledgeFest in Dallas.”

Cory VaillancourtCory VaillancourtDC Car Audio
The two-way SMS inbox in the 12v.Biz Toolbox shown on both a desktop browser and an iPhone — the same shared conversation history on either device.

Photo updates

Wow customers with photo updates from the bay

Send and receive photos over text. Show progress while you work, get reference photos back from the customer, and keep every image saved in the Toolbox for later.

  • Send and receive photos over SMS
  • Impress customers with progress shots from the bay
  • Every photo saved in the Toolbox for reference

Your number, not theirs

Keep customer texts on your business — not your staff's phones

Every message uses your business's dedicated SMS number, so customers text your shop, not an employee's personal cell. Automated confirmations and reminders are included in every plan — live two-way chat is an optional add-on for $5/month plus $1 per tech.

  • When a tech moves on, the number — and every customer conversation — stays with your shop
  • Automated confirmations and reminders cut no-shows
  • 'Your vehicle is ready' in a single tap

Put your shop's texting on autopilot

Start a free 14-day trial and text your first customer from your shop number today. No credit card, no sales call.

  • One shared inbox on every device
  • Automated reminders that cut no-shows
  • Cancel anytime
Start your free trialSee all features

14-day free trial · No credit card required